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Top 10 Ways to Lose a Potential Website Visitor / Client

Flowered Spacing Bar
How did peeves become pets?   Who knows.   Doesn't matter really.
But all of us have our pet peeves when it comes to surfing the net for information and here are the worst offenders:

Registration Required to Visit Site
Some sites think their megabytes don't stink.   They think you should register and login to see anything beyond the home page.
In this Internet day and age, a company and site has to build trust before a random visitor is going to cough up a name and email address.

Slowwww Loading Pages
If average users have to wait more than 4 or 5 seconds to begin viewing your site, they are gone
- never to return -
as their search engine gave them a list of thousands other choices.
If your servers are slow, find a new ISP. If you loaded your pages with Flash, MIDI, audio, video, or other files that load with the page, dump them.   Put up links instead.   Let your visitor choose if they want to read or watch the video.

Extra Software Needed to View ANY Site Information
With Viruses running rampant on the internet, most users do not download anything and will simply look elsewhere...
. NO PDF files, word documents, etc... Web code all possible pages!

Bad Navigation
Web owners and developers prefer dazzle over function. Function is boring they think.   Who wants a simple text link when a pop up Javascript navigation bar impresses the client?   I do!   So do the search engines!  Every web page needs recognizable, underlined text links on every page, preferably top and bottom.   Don't make me waste my time trying to find the internal page I am really looking for.   At least provide a site map to help them make your website uasable to those who are lost.

Outdated Content
One huge advantage of the web is the ability of bloggers to bypass traditional media and post news online instantly.   If you have not updated your website in 12 months, what does that tell me about your company???   Certainly, you are less than a modern cutting edge solution for my problem.

Dead Links
Nothing turns me off faster than finding any link that goes nowhere or brings up a page not found message.

No Contact Information
How many sites have you been to where you cannot find a phone number, a street address, or even an email address?   Plenty.   I think it's sweet that you put up an email contact form on your site, but I prefer to use my default email compose screen.   Every web-based email form is different, and I don't want to waste time learning to use your form when my email client works just fine.   Makes them think......What are you hiding?

Disabled "Back" Button or Functions
I don't want a website to dictate how I experience their site. I am a guest on your site.   I don't need to come back to your page when I hit the back button.    That's why I hit the back button in the first place.   You don't have the information I am looking for.   I also don't like to see other right click functions like "view page source" disabled. I don't need to steal your HTML code, but if I want to, disabling right click will definately not stop me.   I might want to see how you achieved a certain formatting effect. If I am impressed, you can bet I'll be back.

Pop Ups
Pop ups come in many flavors: entry pop ups, exit pop ups, delayed, small, large, multiple, flying, scrolling, always on top, browser stopping, surf interrupting...... web surfers HATE pop ups except for an occasional squeeze-in page to get a free ebook or report.

No Decent Site Search Tool
There is no excuse for this one.   If you have a large website with dozens or hundreds of pages, give me an internal search box to find what I need.
Google and Yahoo! and many others will give you the tool free to put on your site.   Use it.   And an updated Site Map cannot hurt either!

Pet peeves take many forms online.   No list like this is complete.  I have been trained to cover much more.
I look forward to helping you with your website!

Email me today at Webmaster@JavesWebDesign.com.  I look forward to hearing from you!

Webmaster@JavesWebDesign.com
~or~
Call me today at (612) 709-7449.  I look forward to hearing from you soon!
(612) 709-7449

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